Volunteer Counsellor Training

Chilliwack Senior Peer Counsellors LogoWelcome to Chilliwack Senior Peer Counsellors Next Volunteer Training Course for 2017

Orientation: Monday, September 11th, 2017 at 9:30 am to 12 noon.*


Location: Chilliwack Community Services at 45938 Wellington Avenue in Chilliwack

*The classes run Monday’s and Wednesday’s thereafter until Oct 11, 2017until October 11, 2017.


Call 604-793-7204 to reserve your spot. This training course is offered FREE of charge.

Senior Peer Counsellors undergo a very informative 12-session training course given by an experienced Senior Peer Counsellor Trainers and consultants. We believe that everyone needs a helping hand sometimes and learning is continued through monthly counsellor’s meetings and extra workshops. Senior Peer Counsellors identify with their clients and help them to make informed choices.

Volunteers are introduced to a client after completion of training. Every effort is made to match a volunteer with a client with the same likes and dislikes. Volunteers are required to respect the religious views of the client. Volunteers are asked to visit once a week or every 2 weeks. If going away arrange to have someone keep in touch with your client.

The following synopsis will give you an idea of the training involved and if this is right for you.

  • You matter
  • Abuse and neglect of older adults
  • Guidelines for protecting yourself
  • Hearing loss
  • Stress
  • Victims Services
  • Senior Safety
  • Understanding grief
  • Response to loss
  • Physical reactions
  • Factors influencing the grief process
  • Signs/symptoms of grief
  • Common responses assoc with grieving
  • Journey of grief
  • Anger/ Fear/Depression
  • Remorse and guilt
  • Needs of people who are grieving
  • Experiences of grief
  • Significant losses
  • Recovery from grief
  • Key factors in grief recovery
  • Things we can do to help those grieving
  • Empathetic conversation leads
  • Words that encourage clients to talk
  • Listening skills
  • Empathy/sympathy
  • Open-ended questions used for communication
  • Providing feedback as well as receiving feedback
  • Effective questioning
  • Problem Solving Skills Problem Management
  • Focusing and Problem clarification
  • Goal setting and implementation
  • Basic Communication skills
  • Non-verbal communication
  • Emotions Dementia
  • Continuing care Falls Prevention
  • Home support services
  • Signs of unhealthy grief/ signs of healing
  • Ways to comfort
  • Helping others through grief
  • Ways to rehabilitate grief
  • Grollmans Helpful hints
  • The Mourners Bill of Rights
  • Dying patients Bill of Rights
  • Seniors Statement of rights
    Caregivers 10 commandments
  • Ethics and Ethical Dilemmas Scams, Self-esteem, Gambling problems, Alcohol and Drug misuse.
  • Scams
  • Volunteer code of Ethics
  • Seniors for Seniors code of ethics

We ask for one year’s commitment from our volunteers plus:

  • All Volunteers are required to sign a confidentiality contract
  • All volunteers are required to have a police check.

Training is supplemented by periodic meetings, special speakers and support which require your participation whenever possible.


  • Making sure that your client is keeping well and not at risk.
  • Keep a record of hours spent while volunteering for the organization. That is either while visiting, attending a meeting or educational workshop – phoning or travel involving CSPC
  • Privacy: Contact between a client and volunteer is made through the office. You are not required to give out your home phone number unless you decide to. If a client needs you urgently they may call the office. Please do not make personal calls for the clients although you may assist with dialing for a client.
  • All conversations between counselor and client should remain confidential
  • Carry Identification when visiting a client

For more information contact us at (604) 793- 7204 or at info@chilliwackseniorpeercounselling.org